Cookie Policy.

Cookies are small text files that websites store on your device. They have valid uses (keeping you signed in, remembering preferences) and invalid ones (tracking you across the internet for advertising). We use the valid kind.

Browsers also offer related technologies — localStorage and sessionStorage. Aiva Chat uses these instead of cookies, for essential purposes only, and this policy covers them the same way.

This policy applies to:

• aivachat.io — our marketing site.
• dashboard.aivachat.io — your Aiva Chat dashboard.
• The Aiva Chat widget — when embedded on customer websites.

The complete list. If it isn't here, we don't store it.

Marketing site (aivachat.io)

Nothing. The marketing site sets no cookies and writes nothing to browser storage.

Dashboard (local storage)

Analytics

None. We don't use Google Analytics or any other analytics tool on the marketing site or the dashboard.

Advertising cookies

None. We don't run ads. No Google Ads, no Facebook pixel, no LinkedIn Insights, no Twitter pixel, no remarketing.

When you subscribe to a plan, the dashboard sends you to Stripe's hosted checkout. Stripe may set its own cookies on its checkout pages for fraud prevention, under Stripe's cookie policy.

Links to our social profiles (such as YouTube) are plain links. We don't embed third-party players or widgets that set cookies on our pages.

When our web widget is embedded on a customer's website, it sets no cookies. It uses the browser's local storage, with keys that start with aiva_widget_:

• …_botUserId — a visitor ID, saved once a visitor starts a chat, so the conversation carries on across pages and return visits.
• …_callerNumber — the phone number a visitor enters, so they aren't asked again. Expires after 30 days.
• …_teaserDismissedAt — remembers that a visitor closed the greeting bubble, so it doesn't keep reappearing.

If you're a customer embedding our widget, this storage is yours to declare in your cookie or privacy policy. We provide model language on request.

Because everything we store is strictly necessary to provide the service you asked for, we don't show a cookie banner. Consent banners are aimed at tracking and advertising, which we don't do.

You can still control browser storage yourself:

• Block site data — most browsers let you do this. The marketing site still works. The dashboard needs local storage to keep you signed in, so you'd have to sign in on every visit.
• Block third-party cookies — fine for Aiva Chat. Only Stripe's checkout pages may be affected.
• Clear site data — totally fine. You'll be signed out and need to sign in again.

Browser-level Do Not Track (DNT) signals are honored where applicable — though since we don't track, there's not much to honor.

If we add or change anything we store, we'll:

• Update the table in Section 02 above.
• Update the “Last updated” date at the top.
• Email all account holders at least 30 days in advance if the change is material.

We will never silently add tracking or advertising cookies. If we ever introduce one, it'll require explicit consent first.

Questions about cookies? Email support@aivachat.io — we reply within four hours during business hours.