Phone agents that
sound human.

Buy a number in the dashboard (US, Canada, UK or Australia), or bring in any number you already have on your Twilio account with Sync Twilio — that’s the way to use a number from another country, such as India. Want to keep your current business line? Our team helps you port it — porting is a manual process, so allow some time.

By default it auto-detects the caller’s language and replies in it. You can also pin one of 13 — English, Hindi, Gujarati, Spanish, French, German, Italian, Portuguese, Dutch, Arabic, Mandarin, Japanese or Korean — or use bilingual mode.

Yes, with or without a connected calendar. It checks your hours, staff and rooms, its own appointment book and, if you’ve connected Google Calendar (through a service account today), that calendar’s busy times, offers open times and books one — or, for services that need your approval, takes a request. Callers can ask for a specific staff member where the service allows it, and confirmation texts and reminders follow automatically. See how bookings work.

Yes. Aiva Chat warm-transfers to the department or number you choose. If nobody answers, it takes a message and creates a task. Your team can also listen in, whisper or take over live from the call monitor.

Yes — single calls or bulk outbound campaigns from a CSV or your contacts, with do-not-contact checks and an 8am–9pm calling window.

Calls can be recorded through Twilio. Before any recording starts, the caller hears a spoken recording notice. Every call also gets a transcript, a summary and an outcome label.

Immediately, 24/7 — no hold music, no menu tree. You can also have your desk phones ring first and let Aiva Chat catch the rest, with business hours and an after-hours mode.