Every conversation,
measured.
A results dashboard, automatic topics, call scoring and weekly insights — see what Aiva Chat booked, captured and saved, and which calls need a look.
Included on every plan14-day free trialno card
What you measure
The numbers that actually move the needle.
Not vanity metrics — what Aiva Chat got done, what callers asked about, and how well it handled them.
Results dashboard
Bookings, leads, resolved calls and after-hours calls — plus the hours and money Aiva Chat saved you. Cost per call included.
Topics, summaries & outcomes
Every conversation is tagged with a topic automatically — rename or merge topics as you like — and gets a summary and an outcome label.
Call scoring & QA
Each call is scored for quality, caller sentiment and issues. Low scores land in a Needs review queue, checked against your QA checklist.
Alerts & review
Aiva Chat tells you when something needs you.
You don’t have to watch a dashboard. Incidents, low-scoring calls and weekly insights come to you.
Your “Check order status” action has failed on several calls in a row. The endpoint is returning errors — callers are being told Aiva Chat will follow up.
Incident alerts cover tool errors, dropped calls and AI-provider issues — in the app and by email
A call about a rescheduled appointment scored low on quality, with negative caller sentiment. Flagged issue: the caller asked twice for a person.
Calls are scored for quality, sentiment and issues; low scores go to the Needs review queue
“Parking and directions” was one of your most common topics this week — and Aiva Chat had no answer for some of those calls. Consider adding it to your knowledge.
Weekly insights land in the dashboard, and your results arrive by email every Monday
Get the data out
Your data, where you already work.
Send events to your own systems with webhooks, get a weekly email, or just ask your calls a question.
Webhooks
Signed events sent to any HTTPS endpoint you configure as things happen — with a delivery log, retries, test events and secret rotation.
Monday results email
Last week’s results in your inbox every Monday: bookings, leads, calls handled and time saved.
Your other tools
Point a webhook at any tool that accepts a webhook URL to send calls, leads and bookings into the apps you already use.
Ask your calls
Ask a question in plain English — “why did people cancel this week?” — and get an answer linked to the calls behind it.
Data model
Every conversation. Every message. Every action.
What Aiva Chat records on every conversation, available in the dashboard and in webhook events.
- Channel
- voice / web chat / sms
- Language
- the language the conversation was in
- Topic
- tagged automatically, rename or merge
- Outcome
- outcome label, e.g. booked / transferred / message taken
- Summary
- a short written summary of the conversation
- Duration
- how long the conversation lasted
- Actions taken
- bookings, transfers and custom actions run
- Sentiment
- caller sentiment, from call scoring
- Quality score
- call score, with any issues flagged
- Cost
- what the conversation cost
Yes — it’s on every account at no extra cost, across voice, chat and SMS.
A results dashboard (bookings, leads, resolved and after-hours calls, hours and money saved), volume over time and peak hours, topics, summaries and outcomes, call scores, action success rate and latency, and cost per call.
Yes. Booking reports show your show-up rate, bookings by source, service, staff and location, busiest hours, how full classes are, rental items, money collected, still to collect and refunded (with tax), repeat bookings, waitlist fills, and packages and members. See how bookings work.
Yes — signed webhooks (40+ events, including every booking change) sent to any HTTPS endpoint you configure, and a results email every Monday.
Yes. Incident alerts flag tool errors, dropped calls and AI-provider issues in the app and by email, and low-scoring calls go to a Needs review queue.
You choose. Data retention is a setting on your account.
Get started
See your conversations, measured.
Analytics are included on every account. Send events anywhere with webhooks.