Languages

Speaks your customer’s language. Not yours.

Aiva Chat auto-detects the caller’s language and replies in it — or pin one of 13 languages. In web chat and SMS, replies follow the language the customer writes in.

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13
voice languages
Auto
language detection
3
channels
  • Hello
    English
    en-IN
  • नमस्ते
    Hindi
    hi-IN
  • નમસ્તે
    Gujarati
    gu-IN
  • Hola
    Spanish
    es-ES
  • Bonjour
    French
    fr-FR
  • Guten Tag
    German
    de-DE
  • Ciao
    Italian
    it-IT
  • Olá
    Portuguese
    pt-BR
  • Hallo
    Dutch
    nl-NL
  • مرحبًا
    Arabic
    ar-SA
  • 你好
    Mandarin
    zh-CN
  • こんにちは
    Japanese
    ja-JP
  • 안녕하세요
    Korean
    ko-KR
  • Auto
    Auto-detect
    Default
  • A ⇄ B
    Bilingual
    Greet, then follow
  • Any
    Chat & SMS
    Follows the customer

Hear it

Hear Aiva Chat say hello.

Pick any of the 13 languages — your browser will read the greeting aloud.

English
en-IN
Hello! How can I help you today?
English · English (India)

Coverage

Their language, on every channel.

Voice auto-detects or uses the language you pin. Chat and SMS simply reply in the language the customer writes in.

Voice

Auto-detect, or pin 1 of 13

By default Aiva Chat replies in whatever language the caller speaks. Pin one of 13 languages, or use bilingual mode: greet in one language, then follow the caller into a second.

Web chat

Follows the visitor

Aiva Chat replies in the language the visitor writes in. The widget’s own interface text is localized in English, Spanish, Hindi, Gujarati, Polish and German.

SMS

Follows the customer

Texts are answered in the language the customer writes in, on your own number. With Booking by text on, the AI replies to appointment texts itself; other texts get an AI-suggested reply your team reads and sends.

Languages, answered

Questions about languages.

Still have questions?Contact us

No. By default Aiva Chat auto-detects the caller’s language and replies in it — there are no per-language models or toggles to manage. If you prefer, you can pin an assistant to one language instead.

On voice, auto-detect is the default: the assistant replies in whatever language the caller speaks. You can also pin a single language, or turn on bilingual mode. In web chat and SMS, replies follow the language the customer writes in.

Thirteen: English, Hindi, Gujarati, Spanish, French, German, Italian, Portuguese, Dutch, Arabic, Mandarin, Japanese and Korean.

Aiva Chat greets callers in one language, then follows them into a second if they switch — for example, greeting in English and continuing in Hindi when the caller answers in Hindi.

No. Every plan includes all 13 languages at no extra cost. Speaking Spanish costs exactly the same as speaking Hindi.

Tell us which one you need. When we add languages, they’re listed on the changelog.

Answering tonight

The next call comes in tonight. Will someone pick up?

Set Aiva Chat up without a developer and stop losing customers to voicemail.

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