System status

Is something not working?

Aiva Chat doesn’t publish automated uptime monitoring yet, so this page doesn’t show live status or uptime numbers. Here’s where to check each service Aiva Chat runs on, and how to reach us.

What Aiva Chat runs on

Check the live status pages.

These are the providers’ own status pages, updated by them in real time.

TwilioPhone numbers, calls and SMS

If calls or texts aren’t coming through, check Twilio first — Aiva Chat runs on your own Twilio account.

status.twilio.com ↗

OpenAIThe AI behind voice and chat

Aiva Chat answers using your own OpenAI API key, so an OpenAI outage or quota limit stops replies.

status.openai.com ↗

AWSHosting for the dashboard, widget and Aiva Chat services

Aiva Chat’s own services, file storage and call recordings are hosted on Amazon Web Services.

health.aws.amazon.com ↗

Google CalendarBusy times checked, bookings written

If Aiva Chat can’t read your connected Google Calendar, it won’t offer or book times until it can, so it never double-books. Your team can still add bookings from the dashboard.

google.com/appsstatus ↗

StripePlan billing and booking payments

Your Aiva Chat plan is billed through Stripe, and deposits, packages and memberships go through your own Stripe account, so a Stripe issue can affect both.

status.stripe.com ↗

In your dashboard

Aiva Chat tells you when your assistant has a problem.

Incident alerts arrive in the dashboard and by email, once per burst rather than once per failure.

Tool errorsAn action or integration your assistant relies on starts failing.

Dropped callsCalls end unexpectedly or fail to connect.

OpenAI key or quotaYour OpenAI key stops working or runs out of quota.

See Aiva Chat analytics for the rest of what the dashboard tracks.

Support

Still stuck? Tell us.

If the providers above look fine and Aiva Chat still isn’t answering, email us with your account email and roughly when it started.

Email support@aivachat.io