The dispatcher that picks up while you’re on the job.
Aiva Chat answers your line, asks what’s wrong and how urgent it is, and books the job with a free crew at the right address — so you can keep your hands on the work, not the phone.
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Triage · Booking · Hand-off
Built for a service business’s phone line.
Three jobs that pull you off the tools the most — handled while you’re on the job.
Asks how urgent it is. Then books the slot.
Finds out what’s wrong and how urgent it is, gives urgent jobs the soonest slot a technician and van are both free, confirms the address, and adds the job to your Google Calendar.
Answers from your price list — never guesses.
Services, service area, typical response times and your estimate policy, answered from what you’ve taught it. No firm price it wasn’t given — it says someone will follow up.
Puts the real emergencies through to you.
Can warm-transfer a call to your on-call number. If nobody picks up, it takes a message and creates a task. Every booking gets a text confirmation and reminders.
In practice
The questions it already knows.
Yes — we cover Oakwood and everywhere within about 20 miles of downtown.
Our call-out fee is $89, and it goes toward the repair if you go ahead.
Yes — I can book the soonest opening now and mark it as urgent for the team.
It asks what the problem is and how urgent it is before offering a time. Urgent jobs get the soonest open slot and are noted as urgent on the booking; routine jobs get the next convenient one. Describe what counts as urgent for your trade in its knowledge.
Only the prices you’ve added to its knowledge — call-out fees, standard jobs, your estimate policy. It never invents a firm price; if a job needs an estimate, it says so and that someone will follow up.
Set your business hours, then choose an after-hours mode: Aiva Chat keeps answering, or calls go to voicemail. While it’s answering, it can warm-transfer an emergency to an on-call number, and if nobody picks up it takes a message and creates a task so the call isn’t lost.
Yes. Google Calendar connects today through a service account. Before offering a time, Aiva Chat checks your hours, its own appointment book and your calendar’s busy times — on calls, website voice and website chat alike — and writes every job, reschedule and cancellation back to the calendar. A calendar is optional: without one, Aiva Chat books on your hours and its own appointment book. One-click “Connect with Google” is coming soon.
Yes. Add technicians, vans and equipment as resources with their own hours and time off, and a service can need up to three of them — say, any plumber plus the van with the drain camera. Two jobs can go in at the same time when two crews are free. For quotes or big jobs, turn on approval so a request holds the slot until you accept it. See how bookings work.
Yes, once you turn on Booking by text. Customers text your number and the AI books, moves or cancels the job in the thread, from the same availability as calls and website chat. Other texts, like a photo of the problem, wait in your inbox with an AI-suggested reply your team can edit and send. Jobs that need a deposit get your booking page link instead. Your team can take over any conversation, and anyone who asks for a person is handed to you.
Reminder texts and emails go out automatically before each job. Aiva Chat can also make outbound calls — one at a time, or as a campaign from a CSV or your contacts — to confirm upcoming jobs. Campaigns skip your do-not-contact list and stay inside an 8 AM–9 PM calling window.
Get started
Stop losing jobs to voicemail.
Set up your service line in six guided steps — no developer needed.