What we shipped. When we shipped it.

Bookings now handle a real team. Add staff, rooms and equipment with their own hours, so two customers can book the same time when two people are free. Plus classes with places, multi-day rentals, owner approval, repeating bookings, a waitlist, packages and memberships, and several locations.

Customers now get reminders by text and email and can reply C to confirm. Every confirmation carries a link to confirm, move or cancel. Also new: services with their own length and price, hours with breaks and special dates, a Book online section on your Aiva Chat website, and deposits through your own Stripe account.

The product is now called Aiva Chat. Under the hood, calls, website chat, the booking page and the dashboard now book through one set of rules, so every channel respects your opening hours and your calendar's busy times in the same way.

We've removed the Aiva Chat Zapier app and its Connect Zapier steps. Signed webhooks still work and can send events to any tool that accepts a webhook URL.

Publish a one-page website at your workspace address, with an AI first draft, your logo, colours, fonts and sections. Also new: web forms with their own page and QR code, booking pages with a shareable link, and a Lead sources view that shows where leads came from.

Choose what Aiva Chat may do on its own. Each action can run automatically, ask first (it waits in an approval queue) or never, and drafted texts and emails can be edited before you approve them.

Ask a question in plain English — “why did people cancel this week?” — and get an answer linked to the calls behind it. Weekly insights now appear in the dashboard, and a results email lands every Monday.

Every call is now scored for quality, caller sentiment and issues. Low-scoring calls go to a new Needs review queue, and you can attach a QA checklist to each assistant so calls are checked against your own standards.

We started this changelog in October 2026. Everything below was already in Aiva Chat by then, and new releases are listed above as they ship.

• Voice in 13 languages, auto-detected or pinned, with a bilingual mode
• Web widget with text chat and voice mode, an optional pre-chat form and your own colours and position
• Two-way SMS on your own Twilio number, including MMS images and voice notes
• Live call monitor: listen in, whisper, take over, transfer or hold
• Warm transfers, with a message and a task if nobody picks up
• Outbound campaigns with do-not-contact checks and an 8am–9pm calling window
• Knowledge from a website crawl, uploaded files or typed answers
• Results dashboard, volume and peak hours, and automatic topic tagging
• HubSpot, Stripe payment links and 26 signed webhook events