One assistant.
Every channel.
Voice, web chat and SMS all run on the same brain — answering, booking and confirming in 13 languages, around the clock.
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Runs on
Capabilities
Everything a great front desk does.
The same assistant, on every channel — booking, answering, confirming and reporting.
Books appointments
Staff, rooms, classes and rentals, booked under one set of rules on every channel.
Explore bookingsAnswers questions
Prices and policies, answered the same way every time.
Confirms and reminds
Confirms every booking, then sends text and email reminders customers confirm by replying C.
Speaks 13 languages
Auto-detects the caller’s language and replies in it.
Hands off to humans
Passes to a person with the full conversation as context.
Reports in real time
Volume, peak hours, bookings and resolved calls, live.
You stay in charge
Direct it, watch it, check it.
Aiva Chat does the work, but you decide what it may do, see every call, and catch problems before customers do.
Outbound campaigns
Have Aiva Chat call a list for you — rebooking calls, follow-ups, lead callbacks.
- Upload a CSV or pick from your contacts
- Skips anyone on your do-not-contact list
- Only calls between 8am and 9pm
Approval controls
Decide what Aiva Chat may do on its own, action by action.
- Each action: automatic, ask first, or never
- Ask-first actions wait in an approval queue
- Draft texts and emails can be edited before they go
Team members & roles
Let your staff help without sharing your password.
- Admin, Staff or Viewer, each with their own sign-in
- Staff can be limited to their own bookings
- Billing and your keys stay with you
Live call monitor
Watch calls as they happen and step in whenever you want.
- Listen in or whisper to the AI
- Take over, transfer or put on hold
- Type a line for the AI to say
Contacts & one inbox
Every caller, chatter and texter in one place, with the history attached.
- Contacts, companies, notes and tasks — possible duplicates flagged to merge
- Calls, chats and texts in one inbox
- Summaries and follow-up tasks after each call
Activity & audit log
See who changed what in your account, and when.
- Logins, setting changes, deletions and exports
- Team activity shows each person’s changes
- Only you and Admins can open it
Call scoring & QA
Every call is checked, so you only listen to the ones that matter.
- Scores quality, caller sentiment and issues
- Your own QA checklist per assistant
- Low scores land in a Needs review queue
Test before you publish
Try changes on practice calls before real customers hear them.
- An AI plays the caller, another grades the answers
- Publishing waits for passing tests
- Version history, with rollback to any earlier one
Incident alerts
Hear about a problem once, before customers keep hitting it.
- Repeated failing actions or dropped AI connections
- OpenAI key or quota problems
- One alert per burst, not one per call
Teach it, automate it
It gets better the more you use it.
Correct it in plain words, automate what happens after each call, and keep every booking and call in one place.
Rules & corrections
Shape how it answers without rewriting anything.
- Rules: always do this, never do this, or do this in a situation
- Fix a bad answer straight from a call transcript
- Company-wide or per assistant — live from the next call
Knowledge that stays current
Give it your website, PDFs or typed answers — and see when something needs a refresh.
- Add a page by URL, upload a PDF or type it in
- Flags knowledge that may be out of date
- Shows any source that failed to load
Appointments
Every booking in one place, including the ones made outside Aiva Chat.
- Calendar and list views of every appointment
- Add bookings taken by phone, email or walk-in
- Mark appointments completed or a no-show
Workflow rules
Make something happen automatically when a call or lead comes in.
- When a call starts, ends or is missed, or a new lead arrives
- Create a task or notify you in the dashboard
- Or send a follow-up text or email
Call logs & export
Find any call and take the data with you.
- Recordings, transcripts and summaries for each call
- Filter, search and pick the columns you need
- Export your call logs as a CSV
Call privacy & notes
Keep what you need about each call, and remove what you don’t.
- Delete a call’s recording or transcript
- See who deleted it, and when
- Add your own notes to any call
Identity, preview & history
Decide who the AI says it is, and see exactly what it’s told.
- Business name, the AI’s name, greeting and recorded-call notice
- Prompt preview: the exact instructions it gets before each call
- A history of every training change, newest first
How it works
One brain, end to end.
Every channel feeds the same assistant. A request comes in, it understands, acts on your tools, resolves — then logs the whole thing.
- any channel
Arrives
A call, chat or text lands on any channel.
- 13 languages
Understands
Reads intent and context, in the customer’s language.
- your tools
Acts
Books into your calendar, updates your CRM, calls your webhooks.
- logged
Resolves
Books, confirms or hands off — then logs it.
The channels
Four ways in. Explore each one.
Turn on one channel or all of them — they share the same assistant, calendar and knowledge.
Voice
Answers your number with a human-sounding agent — no menu, no hold music.
Explore VoiceWeb chat
A widget that drops onto any site with one script tag and looks like your brand.
Explore Web chatSMS
Two-way SMS on your business line — the channel every customer already has.
Explore SMSAnalytics
Every conversation summarised, tagged and scored — with a weekly results email.
Explore AnalyticsNo website yet? Aiva Chat can build you a one-page site with booking and a contact form. See the website builder
Leads & growth
Catch every lead. Call it back fast.
Forms, ad leads, website chats and missed calls all land in one place. Simple rules call or text people back, ask happy customers for a review and check in with quiet ones.
Web forms and form pages
Add a form to your own site, or switch on a ready-made form page and print its QR code on flyers, vans and your shop window. Each submission becomes a contact and is emailed to you. Bot submissions go to a Spam folder.
Set up a formAI lead scoring
Every form submission is rated hot, warm or cold, with a one-line summary of what they want. A hot lead raises an alert in your dashboard. Runs on your own OpenAI key.
Call new leads back fast
A workflow rule has your assistant call each new form or ad lead straight away and send a thank-you text. Only leads who gave consent are called. Outside calling hours you get a call-back task instead.
Leads from your ads
Send Facebook, Instagram and Google Local Services leads to Aiva Chat from the automation tool you already use. Each one becomes a contact tagged with its ad platform, ready for the same call-back rules.
Missed-call text-back
When a call goes unanswered, the caller gets a text straight away and you get a call-back task. Or offer to book by text, and the AI books from their reply.
See where leads come from
Your dashboard home shows new leads by source for the dates you pick, with how many forms scored hot. Website chat leads are split by UTM campaign, so you can tell which ad or post brought them in.
Review requests
Mark an appointment completed and the customer gets a text with your Google review link. Each number is asked at most once every 90 days, and a text due overnight waits until 8 AM in their time zone.
Follow-up rulesWin back quiet customers
Pick how long it's been, from 2 months to a year. Your assistant calls customers you haven't heard from to check in and offer a booking. Do-not-contact numbers are skipped.
Website chat leads
Visitors who leave a phone or email in the pre-chat form become contacts, with the page and UTM tags they came from. A greeting bubble, and opening the chat when a desktop visitor is about to leave, help start the conversation.
Website widgetCalls and texts go out from your own Twilio number, and AI scoring uses your own OpenAI key. Leads are only called or texted automatically with their consent, and never if they’re on your do-not-contact list.
Forms and lead capture guide Follow-up automations guideAnswering tonight
The next call comes in tonight. Will someone pick up?
Set Aiva Chat up without a developer and stop losing customers to voicemail.