The intake desk that never sends a new client to voicemail.
Aiva Chat answers calmly, notes which practice area a matter concerns, books consultations (or holds them for your approval) and answers fee and office questions — and it never gives legal advice.
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Intake · Consultations · Hand-off
Built for a law firm’s front desk.
Three jobs that interrupt attorneys and staff the most — handled calmly, on every call.
Notes the practice area. Not the case.
Asks which practice area the matter relates to and notes it in a line — without collecting case details — then books a consultation, or holds it as a request until you approve it.
Answers your policies. Never gives legal advice.
Practice areas, consultation fees, office hours and what to bring to a first meeting — answered from your knowledge. It never offers an opinion on anyone’s case.
Hands callers to an attorney when they need one.
Warm-transfers to an attorney’s or paralegal’s number. If nobody picks up, it takes a message and creates a task, so a new enquiry isn’t lost.
In practice
The questions it already knows.
Yes — the firm handles employment, family and estate-planning matters. I can book you a consultation.
A photo ID and any letters, contracts or court papers related to your matter.
I can’t give legal advice, but I can book a consultation so an attorney can go through it with you.
No. Aiva Chat’s law-firm template tells it never to give legal advice or an opinion on a case. When a caller asks whether they have a case, it offers to book a consultation or to take a message for the firm.
A brief note of the practice area, the caller’s contact details and the consultation time — it doesn’t ask for case details. Transcripts and summaries are PII-scrubbed (card numbers, SSNs, dates of birth and any terms you add), and you set how long data is kept.
Callers hear a spoken notice before any recording starts. Recordings play back through short-lived links, and the data retention period is yours to set.
Yes — it can warm-transfer to their number. If nobody answers, it takes a message and creates a task. You can also listen in on a live call, whisper to the AI, or take over from the dashboard.
Yes. Approval controls let you set each AI action to run automatically, ask first, or never — and ask-first actions wait in an approval queue for you.
Yes. Google Calendar connects today through a service account. Before offering a time, Aiva Chat checks your hours, its own appointment book and your calendar’s busy times — on calls, website voice and website chat alike — and writes every consultation, reschedule and cancellation back to the calendar. A calendar is optional: without one, Aiva Chat books on your hours and its own appointment book. One-click “Connect with Google” is coming soon.
Yes. Turn on approval for a consultation type and every booking becomes a request that holds the slot until you accept or decline it in the dashboard — it expires after 24 hours by default. The AI tells the caller it’s a request, not a confirmed appointment. You can also require a deposit on your booking page through your own Stripe account; the card is only charged when you accept. See how bookings work.
Get started
Every new client starts with an answered call.
Set up your firm’s intake line in six guided steps — no developer needed.