Terms of Service.

Aiva Chat is operated by Woyce Technologies and Services Private Limited (CIN U62099PN2023PTC222737), a company registered in Pune, Maharashtra, India, and provided in the United States by Woyce LLC, 1765 Landess Ave, Milpitas, CA 95035, USA. These Terms of Service (“Terms”) are a legal agreement between you (or the company you represent) and Woyce LLC if you're in the United States, or Woyce Technologies and Services Private Limited everywhere else.

By signing up for an Aiva Chat account, embedding our widget on your site, or using our webhooks and integrations, you agree to these Terms. If you don't agree, don't use Aiva Chat. Pretty simple.

These Terms apply alongside our Privacy Policy and, for enterprise customers, your signed Data Processing Addendum. Where any of those documents conflict with these Terms, the more specific one wins.

You're responsible for what happens under your account. Specifically:

• Keep your credentials secret. If your password leaks, change it immediately and email us.
• Tell us promptly about any unauthorized access. We'll help investigate.
• Make sure the people you give access to follow these Terms. Their actions are your responsibility.
• Provide accurate information when signing up. “John Doe” at “Test Inc.” gets shut down.

You must be at least 16 years old to use Aiva Chat. You must be authorized to enter into contracts on behalf of any company you represent.

Aiva Chat is built for customer support. You can use it to handle conversations, answer questions, automate refunds, route inquiries — basically anything that helps your customers.

What you can't use Aiva Chat for

• Spam or unsolicited messaging — every Aiva Chat conversation must be initiated by your customer, not by you cold-messaging strangers.
• Fraud, deception, or impersonation — don't pretend Aiva Chat is a human if a customer asks. We require a clear “Powered by Aiva Chat” disclosure on every channel.
• Illegal activity — the obvious stuff. Drugs, weapons, financial crimes, harassment.
• Reverse-engineering our models, scraping our outputs to train competing AI, or extracting our proprietary system prompts.
• Generating content we'd be embarrassed to read aloud — deepfakes, NSFW material, content targeting minors, etc.

If we discover misuse, we'll send a warning. Repeated or severe violations get the account suspended. We use this power maybe twice a year, and only when it's obvious.

Aiva Chat is a subscription. You pay a fixed monthly or yearly fee for your plan, billed in US dollars through our payment processor, Stripe. Current plans, prices and limits are listed on our pricing page.

• New accounts start with a 14-day free trial on the Starter plan. No payment card is needed and nothing is charged during or after the trial. When it ends, your assistants stop answering until you choose a plan.
• Paid plans renew automatically at the start of each billing period (monthly or yearly) until you cancel. There are no per-seat charges.
• Usage is billed separately by third parties, not by Aiva Chat. You connect your own OpenAI API key and your own Twilio account. OpenAI charges you for model usage, and Twilio charges you for phone numbers, call minutes and messages, under your own agreements with them and at their rates. Aiva Chat adds no markup and is not responsible for those charges.
• You can change or cancel your plan at any time from the billing portal in your dashboard. A cancellation takes effect at the end of the current billing period, and you keep access until then.
• If a payment fails, Stripe will retry it and we'll let you know. If the subscription becomes unpaid or is cancelled, your assistants stop answering until billing is resolved.
• Prices exclude taxes. Where tax applies, it is added to your invoice.

Refunds are handled case-by-case. If the issue is on our end (bug, outage, broken billing), we refund proactively. If you change your mind, email support@aivachat.io within 30 days for a full refund.

Anything you upload, configure, or generate while using Aiva Chat — your assistants, your conversation transcripts, your customer data — belongs to you. We don't claim ownership.

We need a limited license to process your content for the purpose of running Aiva Chat — that's the whole point of the service. But we don't use it for anything else without your explicit, written opt-in.

Specifically, we never:

• Train our AI models on your customer conversations.
• Share your data with third parties for advertising.
• Sell anonymized or aggregated versions of your data.
• Resell or repackage your customer information.

For details, see our Privacy Policy.

We aim for high uptime, but we're not magic. Here's what we promise:

If something isn't working, our status page links to the live status of each service Aiva Chat runs on and explains how to reach us.

This is the section every legal team reviews carefully. Plain English version:

• If we break something on our end, our maximum liability is the total amount you paid us in the previous 12 months. Industry-standard cap.
• We're not liable for indirect or consequential damages — lost profits, lost customers, business interruption, etc. Even if we should have foreseen them.
• We provide Aiva Chat “as-is” — we don't warrant that it'll never make mistakes. AI systems do.

These limits don't apply to liability that can't legally be limited — gross negligence, willful misconduct, statutory rights you have under Indian or your local consumer law.

We can suspend or terminate your account if:

• You violate these Terms in a serious way (spam, fraud, illegal activity).
• You don't pay, and don't respond to our payment-failure emails over 30 days.
• We're legally required to (court order, sanctions, etc.).
• We discontinue the service entirely — in which case we'll give you at least 90 days notice and refund any unused portion of an annual plan.

You can terminate anytime by cancelling your account. If we terminate you, we'll explain why and give you 30 days to export your data.

Woyce LLC runs a text messaging program from the Aiva Chat business line. By texting or calling that number you agree to receive replies, booking confirmations and missed-call texts about your conversation with us. Marketing texts need separate consent, given by ticking an unticked box on our website, and that consent is never a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. The SMS terms are part of these Terms.

This program is separate from the texts your own assistant sends to your customers. Those go from your Twilio number, and you are responsible for getting your customers' consent for them.

Email questions about these Terms to support@aivachat.io. We reply within four hours during business hours.

For customers in the United States, these Terms are governed by the laws of the State of California, and disputes are resolved in the state or federal courts located in Santa Clara County, California. For everyone else, disputes are governed by the laws of India and resolved in the courts of Rajkot, Gujarat. Enterprise customers may negotiate alternative governing law in their DPA.